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AFSA's key documents
Client Service Charter
Our Client Service Charter sets out the standard of service clients can expect from us including professionalism, responsiveness, ease of access to services and accountability.
Discover AFSA's Client Service Charter
Information Publication Scheme (IPS) Agency Plan
Our Information Publication Scheme (IPS) Agency Plan outlines how we comply with the Freedom of Information Act. This includes the information we publish and how we ensure its accessibility, accuracy, and completeness.
Explore AFSA's Information Publication Scheme (IPS) Agency Plan
Agency Capability Review
AFSA's self-initiated Agency Capability Review assesses our current and desired capability and identifies opportunities for improvement to ensure our workforce is equipped to serve the Australian public into the future.
Learn about AFSA's agency capability review
Diversity and inclusion
Being inclusive of diversity in our agency, and when working with stakeholders and clients is critical to our commitment to being a modern, visible and contemporary regulator.
Reconciliation action plan
Our Reconciliation Action Plan 2022–2025 outlines our commitment to reconciliation and enacting real change.
The plan, endorsed by Reconciliation Australia, sets out our goals, actions and dedication to fostering reconciliation in our services and engagement with diverse stakeholders.
AFSA Reconciliation Action Plan 2022-2025
Kaleidoscope LGBTIQ+ Inclusion Plan
Read our Kaleidoscope LGBTIQ+ Inclusion Plan 2022-25 to find out more about how AFSA plans to achieve true inclusivity and belonging.
This plan lays out AFSA's commitment to being a workplace where all LGBTIQ+ employees feel accepted and can bring their true self to work, and where non-LGBTIQ+ employees and allies are empowered to support their LGBTIQ+ colleagues.
Learn about Kaleidoscope (Pride network) 3 year plan
Gender and pay equity at AFSA
You can find details of gender and pay equity at AFSA. It outlines our ongoing commitment to a gender balanced workforce and achieving pay equity.
Learn about the state of the gender pay gap at AFSA
Supporting the vulnerable
Supporting vulnerable people is at the heart of our goal to being a modern, visible and contemporary regulator.
AFSA Child Safety Framework – Compliance Statement 2022
AFSA’s Child Safety Framework Compliance Statement outlines our comprehensive approach to ensuring a secure environment for children when they interact with AFSA's services or engage with our third-party partners. The statement aligns with the Australian Government's Commonwealth Child Safe Framework.
Read AFSA's Child Safety Framework compliance statement
AFSA's vulnerability framework - 2022-25
Our comprehensive Vulnerability Framework describes the vital role we play in supporting people experiencing vulnerability.
The framework details how we define, identify and support vulnerable people while making sure our processes do not create harm, increase barriers, or cause unnecessary stress.
It acknowledges the high risk for people accessing our services to become vulnerable, with many already experiencing financial distress, compounded with other risks such as low literacy levels, mental health conditions and domestic violence.