AAR online support

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User guides

Get help with using AAR Online. 

AAR spreadsheets

We have developed spreadsheets to help you provide the data we need for annual reporting. However, practitioners can choose to use their own spreadsheet. 

AAR support form

Please complete the AAR support form for the following: 

  • change of practitioner contact details 

  • missing or incorrect administrations listed as requiring an AAR 

  • overpayment/refund requests 

  • joint trustee payments 

  • amendments to previous year returns 

  • late lodgement, extensions, compliance, and calculations 

  • request a refund of realisations or interest charge. Use Form 23 Request for Refund [PDF] and submit via the AAR support form. 

AAR support form

Incident report form

Please complete the incident report form for the following:

  • queries about accessing AAR Online 
  • reporting system issues.
Incident report form

Check out our FAQs to see if your question has already been answered.

For any other AAR related queries, please contact us.

Forgotten username or password

If you access AAR Online using a username and password, you can regain access to your account if you have forgotten your username or password.

To have your username sent to you:

  • On the AAR Online login page, click the Forgot username? link next to the login button.
  • Enter the email address associated to your account.
  • Click the Recover button.

If the email entered matches the one listed for your account, online services will send your username to that email address.

If you do not receive an email, the entered email address may be incorrect or your account has been locked (disabled).

You can also ask your organisation’s Admin user or someone whose account has authorisation to manage your firm’s user accounts, to confirm your username or email address.

To reset your password:

  • On the AAR Online login page, click the Forgot password? link next to the login button.
  • Enter your username.
  • Click the Reset button.

An email will be sent to your registered email address containing a link to nominate a new password. If you do not receive an email, the email address entered may be incorrect.

Locked accounts

Your online account will be automatically locked after five unsuccessful attempts to log in. To unlock your account, please reset your password.

Disabled accounts

If your account is disabled, you will need to ask your Admin user to enable your access again. If you need further assistance, please contact us.

Supported browsers

AFSA recommends using the following browsers for AAR Online:

  • Microsoft Edge
  • Internet Explorer 11
  • Chrome
  • Firefox
  • Safari